Faq

How long does shipping take?

We aim to process and dispatch all orders within 1-3 business days. Delivery times vary by location. Standard shipping typically takes 5-10 business days internationally. You will receive a tracking number via email once your order is shipped.

What are your shipping destinations and costs?

We offer worldwide shipping. Shipping costs are calculated at checkout based on your delivery address and the total weight of your items. Any applicable customs duties or import taxes are the responsibility of the recipient.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We will assist you if your order has not yet been processed for shipping.

What is your return policy?

We offer a 30-day return policy for items in their original, unworn, and unwashed condition, with all tags attached. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. Refunds will be issued to the original payment method once the return is received and inspected.

How do I start a return or exchange?

To initiate a return or exchange, please email our support team at [email protected] within 30 days of receiving your order. Include your order number and the reason for the return. We will provide you with detailed instructions and the return address.

What if my item is damaged or incorrect?

We sincerely apologize for any inconvenience. Please contact us at [email protected] within 7 days of delivery. Provide your order number and clear photos of the product and any packaging. We will arrange a replacement or refund and cover the return shipping costs.

How do I choose the right size for skirts and dresses?

Detailed size charts are available on each product page. We recommend measuring yourself (bust, waist, hips) and comparing your measurements to the chart for the best fit. If you are between sizes, we suggest sizing up for a more comfortable fit.

What materials are your T-shirts made from?

Our T-shirts are crafted from high-quality, breathable fabrics like 100% cotton or cotton blends for comfort and durability. The specific material composition is listed in the product description for each item.

How should I care for my ArohaKiri clothing?

Care instructions are provided on the garment's label. Generally, we recommend washing similar colors together in cold water, using a gentle cycle, and avoiding high heat when tumble drying to maintain the quality and color of your items.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways. All transactions are encrypted for your security.

Is my payment information secure?

Absolutely. Our website uses SSL (Secure Sockets Layer) encryption technology to protect your personal and payment information. We do not store your full credit card details on our servers.

How can I get help with my order or another question?

Our customer support team is here to help! For the fastest assistance, please email us at [email protected]. Please include your order number (if applicable) and details about your inquiry. We strive to respond to all emails within 24-48 business hours.